Doctors Receiving Telephone Calls

Staff will take your details and will only interrupt a consultation if the problem is urgent. All other calls will be returned at doctor’s availability. You can leave your name; a short message and our reception staff will pass this along to the Doctor, and action when the Doctor has responded.

Communication Policy

All urgent phone and electronic communication are given to the Practice Nurse on duty to triage and follow up with the doctor concerned. All non-urgent patient communication with our doctors is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or doctor in a timely matter.

Email Policy

Our email address can be used for simple and administrative communications.  Please note that this should not be used for urgent medical problems or to obtain health advice as it is not monitored continually throughout the day.

All emails will be triaged by reception staff before being passed onto the addressee, and then stored in the patient record.  While every effort will be made to keep your information secure, electronic communications can potentially be compromised, so this is done at your own risk.


Please make a separate appointment for each person that requires a consultation, even if you are seeing the same doctor.
If you have a number of things to discuss or require more time with the doctor, please ask for a long appointment.
Urgent appointments are available if you are ill or injured on the day. Our nurses will speak with you about your needs and organize a suitable appointment.

Test Results and Reminders

Our practice has a system in place to follow up tests and results, reports and clinical correspondence where there is concern about the significance of the test or result. We will contact you by phone or mail if follow up is required. Results cannot be provided to you over the phone or Email.


If you’re faced with a life-threatening emergency – even if you’re not sure – always dial 000. Otherwise, call us and we’ll advise you on what to do. If we are closed and you are looking for some advice, please call 13health (134 3584) 13health provides qualified health advice—it is not a diagnostic service and should not replace medical consultation. For more info on 13heatlh click here.

Patient Feedback

Please feel free to comment on our service. Just pop your feedback into the questionnaire box at the reception counter.

Patient Health Information

Our practice is committed to maintaining the confidentiality of your personal health information. This medical practice collects information for the primary purpose of providing quality health care. Our Privacy Policy & Collection Statement is located on the reception counter.

Home Visits

For regular patients too incapacitated to attend the surgery, the doctor will consider a home visit. Unless it is an emergency, the visit will be done before or after the regular clinic hours. Please call the surgery to arrange this.

You’re Rights

Your concerns are important to us. Please feel free to talk the doctor or receptionist, or write to us. If you need to discuss the matter outside this practice, please contact the Office of the Health Onbusman

Tel: 13 36 46

Interpreter & Hearing Services

If you or a family member requires an interpreter service we can organise this for you. Please make us aware when booking your appointment.
For further information please see Interpreter Service section below.
National Auslan Interpreter Service :  1300 287 526
Translating and Interpreting Service  (TIS National)13 14 50
National relay Service  1800 555 660


Indigenous Acknowledgement

Australian Aboriginal Flag   Torres Strait Islands Flag

Mount Gravatt Family Practice acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Bulk Billing Eligibility Criteria

All kids aged under 16

All Pension card holders

All valid Healthcare card holders

All Chronic disease management plans

All Health assessments.